Terms and Conditions

Agreement between user and IXXANA SERVICES
These Terms and Conditions (the “Agreement” or “Terms and Conditions”) are an agreement between you and IXXANA SERVICES offers you the home care services contained in or available through ixxana.com. ixxana.com is made up of various web pages. Its services are offered to you conditioned on your acceptance of the terms, conditions, and notices contained in this electronic document. If you do not agree with these terms and conditions, or if you are not age 18 or older, do not use Ixxana.com.
“Using” ixxana.com , means doing actions like clicking on links, entering information, creating documents, uploading content, enrolling in an account, or browsing. Your Using ixxana.com constitutes your agreement to all the terms, conditions, and notices contained in this electronic document.

Ixxana.com offers general information about the law; but it does not provide any legal advice. IXXANA is not a law firm: Neither the employees of IXXANA SERVICES nor the participating professionals(Company secretaries, Chartered Accountants or lawyers) are representing you or acting as your professional advisers. Your Use of IXXANA.com does not create an lawyer-client relationship between you and Ixxana services or any of the employees or professionals you may encounter through it. In any legal matter you undertake through ixxana.com ’s legal document service, you are representing yourself.
Ixxana.com should not be used as a substitute for the advice of a professional. If any type of relationship is inadvertently formed between you and a Ixxana services employee or professional participating , that relationship excludes Ixxana.com as a participant.

The information provided by Ixxana services on this site does not constitute legal advice. It should therefore not be relied upon as legal advice. Because the law changes rapidly, Ixxana services cannot guarantee that all the information on Ixxana.com is current or correct. Not only does the law differ from jurisdiction to jurisdiction, but it also is subject to interpretation by different courts. No general information or legal tool like the ones Ixxana.com provides can fit every circumstance. Therefore, if you need legal advice for a specific problem, you should consult a professional in your area.
Ixxana servicesis not responsible for any loss, injury, claim, liability, or damage related to your use either of Ixxana.com or of any site linked to Ixxana.com . Although this is the case for all uses of these sites, we specifically mention here two of the most likely causes: (1) incidents caused by the site being down; and (2) incidents caused by errors or omissions in the content of our site or any other linked sites. In short, your Use of Ixxana.com is at your own risk.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the Ixxana.com website and governs data collection and usage. By using the Ixxana.com website, you consent to the data practices described in this statement.

Collection of your Personal Information

ixxana.com may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. If you purchase products and services, we collect and store billing and credit card information for processing online payments. IXXANA may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests and favorites. Ixxana services will not delete customer information for paying members. However, Ixxana services reserves the right to delete customer information for members with a free account status at any time
Information about your computer hardware and software also may be automatically collected by Ixxana.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by IXXANA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ixxana.com website. 
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ixxana.com public message boards, this information may be collected and used by others. Regarding IXXANA SERVICES ’s Support Services, communications between you and a participating Processional (CS,CA or Advocate) are not confidential. For quality assurance purposes, and in order to deliver the Ixxana services, Ixxana services will have access to your communications with participating Processionals. 
IXXANA encourages you to review the privacy statements of websites you choose to link to from Ixxana.com so that you can understand how those websites collect, use and share your information. IXXANA is not responsible for the privacy statements or other content on websites outside of the Ixxana.com and IXXANA family of websites. 

Use of your Personal Information

IXXANA collects and uses your personal information to operate the Ixxana.com website and deliver the services you have requested. IXXANA will send one welcome email following registration to all registered patrons. We will also periodically send service updates to registered users. 
IXXANA may also use your personally identifiable information to inform you of other products or services available from IXXANA and its affiliates. IXXANA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. 

If you are using our support services, will be supplying your personal information to government services and such information may be available in public domain. It is possible that such personal information may be used by some person for marketing and in that case, IXXANA is not responsible. IXXANA does not sell, rent or lease its customer lists to third parties. IXXANA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party without your explicit consent. In addition, IXXANA may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. IXXANA may share your information with third parties who perform tasks required to complete a purchase transaction. All such third parties are prohibited from using your personal information except to provide these services to Ixxana.com, and they are required to maintain the confidentiality of your information. 
IXXANA keeps track of the websites and pages our customers visit within Ixxana.com, in order to determine what Ixxana.com services are the most popular. This data is used to deliver customized content and advertising within Ixxana.com to customers whose behavior indicates that they are interested in a particular subject area. 
IXXANA websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ixxana.com or the site; (b) protect and defend the rights or property of IXXANA; and, (c) act under exigent circumstances to protect the personal safety of users of Ixxana.com, or the public. 
IXXANA uses tracking pixels to collect information that helps us provide our service to you. Please note that any "do not track" signals sent by your web browser or other mechanism have no effect on the collection of personally identifiable information by IXXANA. In addition, other parties who perform data analytics for IXXANA, such as Google Analytics, may collect personally identifiable information about your online activities when you visit www.ixxana.com or use our services. Third party affiliates of IXXANA may have different policies with respect to "do not track" signals and IXXANA makes no representations with respect to such policies.

Refund Policy

The Fee that you pay to IXXANA will be a retained by IXXANA and we will earn the fees upon completing the assignments on stage by stage. The fee we earn for delivery of services may vary from services to services depends on the time and efforts deployed by the team for client counselling and advise, briefing the process and requirements, data processing, documentation, processing of external services, registration at regulatory portals, submission of details and documents, liaison with regulatory offices and approvals etc. 
IXXANA reserves the right to decide the earned fee for a specific service process and the parameters for charging the fee may vary from time to time. the earned fee will not be refunded as IXXANA have to spent on man hours and efforts to process the services. also the fee paid to the government authorities such as taxes and filing fee and professional fee and expenses to third party service providers will not be eligible for refund.
In case of orders for Company Registration / LLP Registration / OPC Registration where IXXANA have processed the documentation and has filed the name application, the Earned Fee will be calculated at 75% of order value whether or not the name of Company / LLP is approved by the office of Registrar of Companies.

Limited Liability
 Under any circumstances, the maximum liability of IXXANA shall be limited to the fee we collected for the services and we will not liable for any loss or damages that may be incurred or as may be claimed by the customer due to delay in process (technical or otherwise) or rejection of application by the regulatory authorities.

Procedure for Requesting Refund

In case you want to cancel the order or request refund of fee, contact your relationship manager or sent an email to support@ixxana.com with reason for refund of fee. Refund will be processed only for refund requests submitted with in 48 hours of placing the order. Refund request submitted after 48 hours of placing the order shall not be eligible for Cash Refund. In case of refund request submitted after 48 hours of placing the order, the fee paid by the customer, after adjusting the Earned Fee, Costs and expenses incurred by IXXANA and Cancellation Fee, if any,  they will be credited to the customer account for settlement against alternate services or for availing services within a specified time. Date of first payment for an order will be treated as the ‘Date of placing the Order’.
 In case the service delivery is not completed due to rejection of application by the by the regulatory authorities, no refund requests will be processed.
Cancellation of order or Refund request must be placed within 60 days of placing the order. No refund of fee will be processed (cash or credit) on requests placed after 60 days of placing the order. However, the unpaid Government fee, if any will be credited to the customer account for settlement against alternate services or future services.
 Credit Balance in your customer account can only be used for availing any services from IXXANA with in 365 days of credit of amount and the unutilized balance in customer accounts will be retained by IXXANA and will not be available for adjustment or refund.

External Factors Beyond our Control

IXXANA cannot guarantee the results or outcome of your particular procedure. For example, the government regulatory may reject an application trademark application for Company / LLP / OPC Registration, Trademark Registration for technical or legal reasons beyond the control of IXXANA. Also, the timelines indicated to you for specific services are based on the average lead time of service delivery based on the past experience of IXXANA.
 The process may take unexpected long time due to technical issues or due to technical update of the process or due to policy / process changes the regulatory platforms such as www.mca.gov.in, www.incometaxindia.gov.in, www.ipindiaonline.gov.in etc which is beyond the control of IXXANA. So, the IXXANA do not guarantee the delivery services within the indicated timelines. Delay in processing the service delivery or rejection of application process by the regulatory authority cannot be a reason for refund.

Cancellation Fee

We will be incurring cost and manhours, technology resources and technical and professional expertise of professionals and technical resources throughout the process such as client briefing, meetings with professionals and experts, use of technology resources, documentation and guidance,  processing and co-ordination with external service providers, compliance documents preparation filing with regulatory platforms, liaison with regulatory authorities etc. So, we reserve the right to charge a cancellation fee for every refund request as we are required to incur time and cost from the stage of customer enquiry through the service delivery process. A cancellation fee of 50% of the order value subject to minimum of Rs.2000/- will be charged for every refund request.